Returns & warranty

14-day defective-item returns

If an item arrives broken, defective, damaged in transit, or different from what you ordered, notify us within 14 calendar days after delivery. Proof of purchase is required.

Email contact@globalshepherd.net with your order number, a description of the problem, and photographs when reasonably possible. We will provide return or safe-disposal instructions appropriate to the product. Do not mail a leaking, swollen, punctured, or otherwise unsafe battery.

Remedy and costs

For an eligible claim, we will offer a replacement when available and you agree, or a refund to the original payment method. We will charge no restocking fee. After an eligible return is received and accepted, we will issue the refund within seven business days; your bank or payment provider may need additional processing time.

Warranty

Warranty coverage, duration, exclusions, and claim procedure depend on the product’s producer and the terms supplied with that product.

To make a warranty claim, contact the producer directly and follow the producer’s instructions. Producer warranty information will be shown on the product page when available or provided on request.

This does not limit any consumer right that cannot lawfully be excluded or limited.

Cancellations

An order can be cancelled as long as it has not been dispatched.

Questions or a written copy

Email contact@globalshepherd.net for return instructions, warranty information, or a written copy of this policy.

The policy displayed when you place your order applies to that purchase. Nothing in this policy reduces rights available to you under applicable law.

Effective August 23, 2026.